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Orders received through the Mojomala website (https://www.mojomala.com) are processed as quickly as possible, and generally shipped within one business day. Orders received on Saturdays will ship Monday morning, or Tuesday if Monday is a holiday.
In the event we are unable to fulfill your order, either due to insufficient inventory or a miscommunication, we'll let you know and cancel the order.
We ship anywhere in the continental US. We currently do not ship abroad. Currently, shipping rates are based on weight:
Discounts for purchases over a certain dollar amount, or other incentives, are frequently offered for a limited time.
Mojomala offers in-store pickup for customers in the Washington DC and surrounding area. Orders are available for pickup on Saturdays or Sundays, 9am-4pm, at 923 Gist Avenue, 2nd Floor in Silver Spring MD.
Mojomala sells a variety of new and used items online, and the condition may vary. We consider condition in all pricing, and as a result, you may see two different prices for the same item. Where necessary, an item's description and/or photos will identify any defects or characteristics necessary for you to make an informed purchase. Please contact us before purchasing if you'd like to know more specifics regarding a particular item.
Mojomala accept returns with 14 days of delivery on merchandise. Customers have 7 days from the receipt of the order to communicate with Mojomala regarding any complaints. If a return request is accepted by Mojomala, the customer has 7 days to return the merchandise in the condition they received it in order to receive a refund or replacement. Mojomala is not responsible for merchandise that remains in the customer's possession beyond 14 days.
Returns must be authorized with Mojomala before they are sent to us. Unauthorized returns will not be accepted. All possible returns should be discussed with Mojomala before any action is taken. You can reach the returns department via email at [email protected].
Refund requests are at the discretion of Mojomala, but will likely be accepted under the following conditions:
Mojomala strives to provide excellent customer service, and we want you to be satisfied. As stated above, we will consider return requests for most situations with two exceptions:
If a return request is accepted, you may either mail the product back, or drop off the product at the store located at 923 Gist Avenue, 2nd Floor, in Silver Spring, MD.